KO Kombucha Ltd Returns Policy:

If you experience a problem with your online order, we’re here to help!

We use an external courier company to deliver our products so although the product will leave us packed correctly and in perfect condition, unfortunately issues can arise in transport. Please allow 5 working days for delivery.

 

But fear not, we offer free replacement or refund within 3 days of receiving your order due to damage in transit. A request for replacement or a refund to the original payment method can be made.

To initiate a return or exchange, please complete the following steps:

 

Please send an email to tracy@kokombucha.com including your order number and the reason for the exchange or refund.

We will need proof of delivery also so that we can discuss the matter with our courier and always aim to improve our services so this doesn’t happen again.

Thank You in advance for your business.

Tracy & Ronan, KO Kombucha Co-Founders

KO Kombucha Ltd Privacy Policy:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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